Thank you for your purchase, and we hope that you are happy with your purchase. If for any reason, you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see the information below on our return policy.
DOMESTIC SHIPPING POLICY
Updated in 2024
Shipping and Delivery
Shipping Policy
Thank you for visiting and shopping with Cinnasol. The following are the Terms and Conditions, constituting our Shipping Policy.
Processing Time
Items are dispatched within 3 days. Please note we accept back orders and when our stock is low dispatching items will be about 5 working days longer than usual.
| Location | Type | Estimated Delivery Time | Shipment Cost |
| United Kingdom and Sri Lanka |
Local courier | 3-5 business days | Free |
| Sri Lanka | Cash on delivery |
2 business days | £2 per kilogram |
| Countries outside of UK and Sri Lanka |
International Shipping | 14-21 business days | £15.00 |
International Shipping
Import duties and taxes are paid by the buyer upon delivery by your local courier. Duties and Taxes are not included and not shown at checkout.
Returns & Exchanges
Returns
All returns must be postmarked within twenty-one (28) days of the purchase date. All returned items must be in new and unused condition, with all the original tags and labels attached.
Returns Process
To return an item, please email customer service at info@cinnasol.com
to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Cinnasol
Attention: Returns
RMA #
182 / Unit 2,
Metiwala 80242,
Thelwatte,
Sri Lanka
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
Following items cannot be returned or exchanged:
Broken seal of the Cleaning bottles
Worn handloom garments
*FOR DEFECTIVE OR DAMAGES PRODUCTS, PLEASE CONTACT US USING THE CONTACT DETAILS BELOW TO ARRANGE A REFUND OR EXCHANGE.
If you have any questions concerning our return policy, please contact us at:
info@cinnasol.com
FAQ
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What surfaces can the multi-surface be used on?
Multi-surface cleaner can be used on wood, laminate, metal, ceramic surfaces.
What ingredients/chemicals are in Cinnasol cleaners?
Cinnasol cleaners are alcohol based, maximising the antimicrobial properties of Ceylon Cinnamon Leaf Oil and other plant based ingredients.
Does the Floor Cleaner need to be diluted?
The floor cleaner can be used without dilution. Pour some floor cleaner liquid onto the mop or floor surface and mop clean the floor. Alternatively you can use about 50ml to 100ml of floor cleaner liquid and dilute with water in a bucket and clean the floor surfaces.
What surfaces can be the Floor Cleaner be used on?
The floor cleaner can be used on wood, laminate, tile, ceramic tile, terrazzo tiles, marble, granite and concrete floor surfaces.